Phone call comes in at 9:47 am and is picked up by my secretary. I cannot take the call because I am on the phone with an existing customer working on a project.
As protocol, we ask for a phone number, website and email address. This helps us to not only get contact information, but also assess the feasibility and quality of the lead (for example a potential client with an AOL email address is a very low priority…. Seriously people its 2017, if you are still using AOL for business communication, you have much bigger issues that no web company can solve for you).
The potential client, “Mike”, needs a website re-design. He has an emergency and will not leave a website address or email address.
Within 20 minutes, I finish my conversation with my existing customer and call back Mike (my new lead).
Ring Ring Ring.
Me: “Good morning, may I speak with Mike please?”
Mike: “Who is calling?”
Me: “This is Steven from South Florida Web Studio returning his phone call.”
Mike: “Thank you, we have already found someone to do the work.”
Me: “Ok, thank you.”
Mike: “Good bye”
At least there was no time wasted, but seriously… You found someone to fix your emergency website re-design project in 20 minutes?
I am curious to call back just to find out what the project was.
Web design used to be a glamorous, well paid and respected profession that has gone the way of so many other outsourced jobs. Whether it is global competition, automation or just a slow in overall demand, the career is definitely not what it was 20 years ago, or even 5 years ago for that matter.
Seriously, I have not quit yet, but I am on my way to learning new skills that will benefit larger organizations, businesses and society as a whole. Something that will have purpose and meaning. Something that I am passionate about and makes me jump out of bed in the morning to get started.
Image credit @parkerabyrd